Welcome to the Secure Auto Shipping FAQ page. We’ve compiled answers to the most common car shipping questions to help you better understand the process and what makes us a top-rated auto transport company. Whether you’re shipping a vehicle across the country or to a nearby state, our goal is to make the experience smooth, transparent, and stress-free.
Absolutely. Every carrier we work with is fully insured, and we provide a copy of the carrier’s insurance at the time of dispatch for your peace of mind. You’ll always have access to the carrier’s insurance details before your vehicle is picked up.
No. We never charge a deposit until a carrier is secured and confirmed for your shipment. You won’t pay us a dime until we provide you with the driver’s name, contact number, and insurance information.
Yes. Most of our carriers now offer real-time GPS tracking upon request. If tracking isn’t available on a particular shipment, our 24/7 dispatch team is always here to provide updates. At the very least, you’ll have full access to the carrier’s contact information for direct communication.
We don’t use random drivers from load boards. Secure Auto Shipping relies on an exclusive network of vetted carriers who’ve passed rigorous background checks, maintain high safety ratings, and provide valid documentation. We take safety seriously and only partner with professional, reliable transporters.
Vehicle transport pricing depends on several factors, including:
Route and distance
Time of year (seasonal demand)
Fuel prices
Vehicle size and weight
Location accessibility (rural vs. metro)
We also price match 5-star rated brokers or carriers, and there are no hidden fees. Our quotes are fully transparent, with no surprises.
Once you’re happy with the price, simply confirm the pickup and delivery details with us. There’s no setup deposit. Our dispatch team then begins working to match your shipment with the best available carrier. Once assigned, you’ll receive full details on your driver, and only then will payment be requested.
Transit time depends on the route and driver availability. Generally:
Short distances (under 500 miles): 1–3 days
Medium distances (500–1,000 miles): 2–5 days
Cross-country: 5–10 days
Keep in mind, unforeseen factors like weather or traffic can affect timelines, but we keep you updated throughout the process.
You can cancel anytime before a driver is assigned at no cost. If a carrier has already been dispatched and you decide to cancel, there may be a small cancellation fee to cover driver logistics. We’re flexible and always aim to be fair.
Some carriers allow a small amount of personal belongings (usually under 100 lbs) in the trunk. However, we recommend keeping it minimal, as extra weight can affect pricing and compliance with DOT regulations.
No upfront deposit – pay only when a carrier is confirmed
Real-time tracking and 24/7 support
Vetted carrier network – not random load board drivers
Insurance transparency – you’ll see exactly what coverage you have
We’ve walked in your shoes – we operated our own trucks before brokering, giving us a full-circle view of the industry
Yes. We regularly work with dealerships, auctioneers, and freight brokers. We offer custom logistics solutions, priority dispatching, and volume pricing for commercial accounts.
We provide nationwide vehicle shipping across all 50 states. Whether you’re moving coast to coast or between neighboring states, we’ve got you covered.
Reach out to our expert team any time or visit our contact page. We’re here 24/7 to walk you through every step of the process.
We treat every vehicle as if it were our own. Whether you are shipping a daily driver in an open trailer or a high-value classic in a climate-controlled enclosed unit, your vehicle is fully insured from the moment it is loaded until it is back in your hands.
We do not hide our coverage details in fine print; we provide verified carrier insurance documents upfront so you have total peace of mind. No matter the make, model, or value, your asset is protected by the highest standards in the industry.
Not ready yet? See how we guarantee your vehicle’s safety
Integrity isn’t just a word we use; it’s a standard we’ve met for over 12 years. Since 2014, we have maintained an industry-leading 99.7% service score on MoveCars.com based on over 1,500 verified customer ratings.
This history of transparency means you aren’t gambling with a new or unproven company. You are partnering with a veteran team that has built its reputation on honest communication and reliable delivery, one car at a time.
Not ready yet? Read our Client Testimonials & Success Stories
We believe you shouldn’t have to pay for a promise, only for results. That is why we never charge upfront deposits or hidden broker fees. Your financial security is our priority, which is why we also offer a 100% money-back guarantee if we cannot satisfy your specific transport needs.
By removing the financial barrier, we ensure that our interests are perfectly aligned with yours: we only succeed when your vehicle is safely secured and on its way.
Not ready yet? See our 5-step process, from your quote to final delivery
Most companies in this industry are either just a broker with no hands-on experience or a carrier with limited reach. Secure Auto Shipping is a rare Asset-Based Authority with premier Carrier Affiliate status.
This unique hybrid model provides us with superior route oversight and the specialized insight needed to manage every detail of your transport.
While standard brokers simply hand off your vehicle to unknown third parties, our asset-based history and affiliate network allow us to oversee the entire logistics chain from our own 24/7 dispatch desk.
You get the vast reach of a national network combined with the accountability, professional vetting, and ‘boots on the ground’ expertise that only a team with a carrier background can provide.
Not ready yet? See why Integrity is our Foundation
